Returns & Exchanges
At Hemios, we want you to feel confident in every piece you wear, which is why we offer a 30-day window for hassle-free returns and exchanges on all original condition apparel. If your fit isn't perfect, our streamlined process ensures you can find the right style or receive a full refund quickly.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garment is unworn and unwashed.
Print and Attach Label
Download your prepaid shipping label from the portal, secure it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing